FREQUENTLY ASKED QUESTIONS
Where do your products come from?
We only source merchandise from socially responsible businesses with ethical manufacturing practices.
Our branded products are manufactured in the United States, China, India, Pakistan, El Salvador, and Guatemala. Unless otherwise mentioned all apparel decoration is done in the United States on blanks from the above countries.
Are purchases tax deductible?
All of the purchase price of the item goes directly to funding the cost of the merchandise and the shop overhead, therefore we're not able to provide a tax receipt for any of the purchase.
You can make a donation to the GemFoundation, which may be tax deductible in the country where you donate from, by visiting donate.gemfoundation.org.
Will my order get to me without any issues?
We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs.
IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
Why don't you accept my currency?
Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the Gem Stores process all orders in USD at the most current exchange rate.
Will my shirt fit? How do you think about sizes?
We've worked hard to ensure that the sizes we offer will work for many different shapes and sizes of customers from all over the world. We offer products that come in a range of shapes, including Unisex and Women's' styles in a full range of typical U.S. style sizes (small through 4XL).
Each product is different, so make sure to check the sizing guide in each page, as some products may be very fitted. As we introduce new products, we'll add even more information about product fits and sizes.
What about shipping and delivery?
Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL).
Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.